AtWalk The Flag, we want you to love what you wear. Because many of our products are made-to-order, our return policy is slightly different from standard retail. Please read carefully before placing your order.
1. Returns Eligibility
Most of our products areprinted-on-demand, meaning they are custom-made after your order is placed.
For this reason,we do not accept returns or exchangesunless the item is:
Damaged
Defective
Incorrect (wrong item received)
2. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect:
Contact us within7 days of delivery
Include:
Your order number
A description of the issue
Clear photos of the product
Once reviewed, we will offer a replacement or refund at no additional cost.
3. Order Issues & Cancellations
Orders can only be modified or canceledwithin a short time after purchase(before production begins).
After that, orders cannot be canceled because items are made-to-order.
4. Refunds
Approved refunds are processed within5–10 business daysafter confirmation.
Refunds are issued to theoriginal payment method.
Processing time may vary depending on your bank or payment provider.
5. Non-Returnable Items
We do not accept returns for:
Incorrect size ordered by the customer
Change of mind
Minor variations in color or design due to screen display differences
6. Lost or Stolen Packages
We arenot responsiblefor lost or stolen packages once marked as delivered.
Please contact the carrier directly in these cases.
7. Contact Us
If you have any issues with your order, we’re here to help: Email:info@walktheflag.com
